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HoodWashers is now ShineIQ, offering additional kitchen oil & grease removal services!

Terms & Conditions

These Terms of Service govern your use of HoodOS, the web platform operated by Hoodwashers Operations Inc. By creating an account, signing in, or using HoodOS, you agree to these Terms.

1. Agreement and definitions

These Terms are an agreement between you and Hoodwashers Operations Inc., 150 W 1450 N, Provo, UT 84604 (“Hood Washers,” “we,” “us”). If you use HoodOS on behalf of a business, you agree to these Terms for that business and confirm you have authority to do so.

  • “HoodOS” or the “Platform” means our web application at app.shineiq.com and related tools, emails and text messages.
  • “Customer” means a business with a HoodOS account.
  • “User” means a person who signs in to HoodOS, including our employees and a Customer’s staff.
  • “Customer Data” means information you or your Users enter into or connect to HoodOS, such as contacts, locations, service records, quotes, invoices and photos.

Our Privacy Policy explains how we handle personal information and is part of these Terms.

2. Accounts and login security

  • Accurate information. You must give accurate account information and keep it current, including your email and mobile number.
  • Your credentials. Each User needs their own login. Don’t share logins or verification codes. You’re responsible for activity under your account.
  • Two-factor login. HoodOS may text a one-time verification code to your mobile number each time you sign in. You must confirm your number before codes are sent. If you opt out of texts, you can sign in using an emailed code instead.
  • Report problems. Tell us right away at hello@shineiq.com if you suspect someone has accessed your account without permission.
  • Age. You must be at least 18 to use HoodOS.

3. Acceptable use

You agree not to:

  • Use HoodOS for anything illegal, fraudulent or harmful.
  • Upload content you don’t have the right to use, or that is malicious, such as viruses.
  • Try to access accounts, data or systems you aren’t authorized to use, or test, probe or bypass our security.
  • Copy, resell, reverse-engineer or build a competing product from HoodOS.
  • Overload HoodOS with automated requests, scraping or bots, except through features or integrations we provide.
  • Use HoodOS to send spam or messages to people who haven’t agreed to receive them.

4. Your data and privacy

  • You own your Customer Data. You give us permission to store, process and display it only as needed to run HoodOS, provide support, keep the Platform secure and meet legal obligations.
  • You’re responsible for your data. You confirm you have the right to enter the Customer Data you put into HoodOS, including your clients’ contact details, and to let us send emails and texts to them on your behalf.
  • We don’t sell your data. We use and share information only as described in our Privacy Policy.
  • Exporting and deletion. You can request an export of your Customer Data, or its deletion, by emailing hello@shineiq.com. After an account closes we delete Customer Data as described in our Privacy Policy, except where we must keep it by law.
  • Aggregated data. We may use de-identified, aggregated data that can’t reasonably identify you or your clients to operate and improve HoodOS.

5. Integrations and third-party services

HoodOS works with outside services, including QuickBooks Online (Intuit) for accounting sync and Stripe for card and ACH payments. When you connect or use one of them:

  • You authorize HoodOS to exchange data with that service for the features you turn on.
  • Your use of that service is also governed by its own terms and privacy policy.
  • We aren’t responsible for outages, errors or changes on the third party’s side.
  • You can disconnect an integration at any time. Data already synced to the other service stays there.

6. Payments

  • Payments made through HoodOS are processed by Stripe. We don’t store full card or bank account numbers.
  • You authorize charges for the amounts shown on the invoice or payment page you approve.
  • Pricing, payment terms and service fees for Hood Washers services are set by your quote, service agreement or invoice. Those documents control if they conflict with these Terms.
  • Billing questions and disputes go to hello@shineiq.com or 888-334-0577. Please contact us before disputing a charge with your bank.

7. Text messages

  • Login codes. If you add a mobile number and agree, we text one-time verification codes for signing in to HoodOS: one message per login attempt.
  • Consent. We send texts only to numbers whose owners have agreed to receive them. Consent is not a condition of purchase.
  • Opting out. Reply STOP to any text to stop receiving them, or HELP for help. You can also reach us at 888-334-0577 or hello@shineiq.com.
  • Costs. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
  • Your mobile information. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

8. Availability and changes to HoodOS

  • We work to keep HoodOS available and secure, but it may sometimes be unavailable for maintenance, updates or reasons outside our control.
  • We may add, change or remove features over time. If a change materially reduces a feature you rely on, we’ll try to give you reasonable notice.
  • Support is available at hello@shineiq.com or 888-334-0577 during business hours, Monday to Friday, 8 a.m. to 5 p.m. Mountain Time.

9. Intellectual property and feedback

  • HoodOS, including its software, design, text and branding, belongs to Hood Washers and is protected by law. These Terms give you a limited, non-transferable right to use HoodOS for its intended purpose while your account is active. They don’t transfer any ownership to you.
  • Service reports, certificates and documents HoodOS generates for your locations are yours to keep and share.
  • If you send us suggestions or feedback, we may use them to improve HoodOS without owing you anything.

10. Disclaimers

HOODOS IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON’T PROMISE THAT HOODOS WILL BE ERROR-FREE OR UNINTERRUPTED.

HoodOS helps you schedule and document service. It doesn’t replace your own responsibility to meet fire code, NFPA 96, insurance or inspection requirements. Warranties for the cleaning work itself, if any, are set out in your service agreement.

11. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW:

  • HOOD WASHERS WON’T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA, ARISING FROM YOUR USE OF HOODOS.
  • OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO HOODOS IS LIMITED TO THE GREATER OF $100 OR THE AMOUNT YOU PAID US SPECIFICALLY FOR USE OF HOODOS IN THE 12 MONTHS BEFORE THE CLAIM.

This section doesn’t limit liability that can’t be limited by law, and it doesn’t change the terms of your service agreement for cleaning work.

12. Indemnification

You agree to defend and hold harmless Hood Washers and its officers, employees and agents from claims, losses and costs, including reasonable attorneys’ fees, that arise from your misuse of HoodOS, your Customer Data, or your violation of these Terms or the law.

13. Suspension and termination

  • You can stop using HoodOS or ask us to close your account at any time by emailing hello@shineiq.com.
  • We may suspend or end access if you violate these Terms, put the Platform or others at risk, fail to pay amounts owed, or if required by law. When reasonable, we’ll notify you first and give you a chance to fix the problem.
  • When access ends, your right to use HoodOS stops. Sections that by their nature should continue, including data, disclaimers, limitation of liability, indemnification and governing law, stay in effect.

14. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Utah County, Utah, and you and we consent to their jurisdiction. Before filing a claim, each side agrees to try to resolve the dispute informally by contacting the other for at least 30 days.

15. Changes to these Terms

We may update these Terms from time to time. We’ll post the updated version on this page with a new effective date, and for material changes we’ll notify Customers by email or in HoodOS. Continuing to use HoodOS after changes take effect means you accept them.

16. General

These Terms, together with the Privacy Policy and any quote, service agreement or invoice you accept, are the entire agreement about your use of HoodOS. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a term isn’t a waiver. You may not transfer these Terms without our consent; we may transfer them in a merger, acquisition or sale of assets.

17. Contact us

Hoodwashers Operations Inc. 150 W 1450 N, Provo, UT 84604 hello@shineiq.com · 888-334-0577